Last Updated: 31-8-2026
Nova Star Pharmaceuticals (Pvt.) Ltd. (“Nova Star Pharmaceuticals,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, protect, and handle your information when you visit or purchase from our online store.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Delivery and billing address
- Phone number
- Email address
- Order details
- Payment-related information
- Information you provide when contacting customer support
We may also automatically collect certain technical information, such as browser type, device information, IP address, and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm your orders
- Contact you regarding your purchase
- Provide customer support
- Process payments through available payment providers
- Improve our website and services
- Prevent fraudulent or unauthorized transactions
- Send promotional communications where permitted and where you have provided appropriate consent
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our website where payment processing is handled by an external payment provider.
You should review the privacy policy of the payment provider you use for further information about how it handles your payment information.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.
You may be able to control cookies through your browser settings.
5. Sharing Your Information
We may share necessary information with trusted service providers, such as:
- Courier and delivery companies
- Payment service providers
- Website and technology service providers
- Customer support providers
We only share information where reasonably necessary to provide our services, process orders, operate our website, or comply with applicable law.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Your Information
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion where applicable.
To make a privacy-related request, contact us using the details provided on our Contact Us page.
8. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Nova Star Pharmaceuticals (Pvt.) Ltd.
Pakistan
Email: novastarpharm@gmail.com